Building Confidence and Capability Without a Manager
Role: HR Advisor
Sector: Professional Services
Amy is a talented early-career HR practitioner in a business where she reports directly to the Managing Director. With no immediate HR leader to support her, Amy often finds herself navigating sensitive ER situations, policy questions, and strategic queries alone, without a trusted peer or HR Manager to check in with.
Mak has become her professional safety net. Whether she needed to check how to respond to a tricky performance concern, draft a letter for a disciplinary meeting, or clarify what legislation applied, she could use Mak to quickly get the answers, guidance, and documents she needs
Over time, Mak is helping Amy to not only deliver the work, it’s helping her grow in confidence, feel validated, and trust her own capability.
“Not having somebody else... there isn't anybody I can talk to or to bounce off. Mak is that sounding board for me.”
Today, Amy is thriving. She produces high-quality work, responds with confidence, and has elevated her role from reactive to respected and reliable, all with Mak by her side.
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Replacing Clunky Templates with Smart, Compliant Outputs
Role: Sole HR Generalist
Sector: International Technology Development
Cath is the only HR practitioner in a fast-moving, international business. With no support, a centralised system and years of outdated templates buried in folders, she finds herself spending too much time searching, second-guessing, and trying to “make do” with content that no longer reflects best practice or current legislation.
She began using AskMak as her new source of truth. Instead of digging through legacy files, Cath can now generate updated, relevant templates in seconds. She uses Mak to validate her decisions, improve existing documents, and even identify gaps and blind spots in current HR processes.
With team members and leaders spread across multiple regions, Cath also frequently faces the challenge of preparing for critical conversations with little to no support and minimal capacity. She now relies on Mak to help her strategise for these complex interactions. Before meetings Cath uses Mak to:
- Generate tailored talking points for difficult conversations, backed by relevant local employment legislation and HR best practice.
- Produce more up to date and compliant templates instead of hours of rework and research.
- Sense-check decisions and approach when no HR support is available for input.
The impact is clear:
- Documents ready in minutes instead of hours.
- Increased confidence in compliance and decision-making.
- Noticeable improvement in the quality and consistency of outputs.
“I love the templates. It's so much easier to go into Mak and get what you need, they get me 90% of the way there.”
Cath now leads with confidence, knowing her tools are accurate, efficient, and professional-grade.
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Transforming Compliance into Strategic Delivery
Role: HR/Health, Safety and Wellbeing Consultant
Sector: Varied
Mike is an experienced HR/Health, Safety & Wellbeing consultant who specialises in helping organisations develop workplace strategies that prevent harm from occurring, rather than focusing solely upon supporting injured workers. This support includes creating policies, procedures, compliance frameworks and bespoke wellbeing training programs for Australian companies. With constantly changing legislation across different states and territories, Mike often finds himself spending full days researching, cross-referencing, and crafting nuanced policy documents that accurately reflect current regulations and clients requirements.
Mak has become his trusted local compliance partner and strategic sounding board. When tasked with creating policies, frameworks and initiatives that need to incorporate numerous overlapping legislative requirements, Mike turns to Mak and has been immediately impressed by the results. "What I got from Mak was a narrative that sounds like a person's written it," he noted, contrasting this with other AI tools that delivered more generic, "list of top ten" type content.
For Mike's Australian-focused practice, Mak's regional expertise has made all the difference: "Mak, it's nuanced, it's up-to-date, it's Australian, which is where most of my business is." This specialised knowledge transforms what has been a full day's work into a streamlined process, cutting policy development and research time spent on research by half, and allowing him to deliver higher quality work to his clients.
Beyond speed, it was the nuance and currency that impressed him most.
“I haven’t seen anything like it, I have utilised a number of other AI-based tools but have not found any that are as current and comprehensive in relation to the Australian legislative framework, nor as nuanced in the written texts delivered. While I still always carry out data integrity checks across the finished product, using Mak has halved the time I previously spent in data analysis and document preparation. I’m excited to see where Mak goes next"
Mike now uses Mak as a core part of his strategic planning process, recording meetings with his clients to create sound summaries and documentation so that he feels confident that he’s working with accurate information and delivering outcomes that stand up to scrutiny.